Answering the question doesn’t always solve the problem. Your highest priority is to be helpful, to be useful, and to deliver value. Asking them to tell you more, to tell you what’s going on, is a better response.
Answering the question doesn’t always solve the problem. Your highest priority is to be helpful, to be useful, and to deliver value. Asking them to tell you more, to tell you what’s going on, is a better response.