Some would argue that your receptionist is the single most important employee of your law firm. The receptionist makes your firm’s first impression and your entire relationship with the client can go south if things go wrong. In this podcast, Erik Mazzone and Lee Rosen discuss the receptionist and get down to the nitty-gritty of making this role work in your firm.

We’ve all had the experience of walking into an office, being greeted, and feeling really special. We feel like we belong, like we were expected and we know we’re in good hands. We’ve also had the opposite experience, the one that leaves us with the overwhelming sense that we should just leave and never look back. This podcast will help you design the most positive experience for your client.

This show follows on nicely from last weeks show about your lobby. Once you’ve listened to both of these podcasts you should have the “front of the house” well under control.

Our “pick of the week” segment features a book, E-Myth Revisted by Michael Gerber and the Jing Project.