Have you ever spent as much time waiting as you do in mediations?

We spend hours and hours sitting with our clients, waiting for the other side to come back with a response.

It makes the wait at the airport feel tolerable by comparison.

We wait and wait and wait. All the while, we’re killing time and digging for topics of conversation.

Sure, we spend the morning working through numbers and kids, but before lunch, we’re running out of stuff to talk about, and we’re getting desperate.

Why not ask your clients about your practice and your area of the law? After all, your clients are consumers of legal services. Who better to consult on the topic?

• How did your clients feel about your intake process?
• What was the first call like?
• How did your clients hear about you?
• What prompted them to come see you initially?
• What do your clients like about the way you market your practice? What felt right to them? What gave them pause?
• How would your clients market the practice to people like them? What would they do differently? What approaches would they take that you’re not already using?
• What are your clients’ thoughts on the way your team interacts with them? What do they like? What annoys them? How would they improve the service? What would they change?
• If your clients could reinvent the process, what would they create? What would make them feel better about the system?

Spend time with your clients learning something rather than filling the time with chat about the weather, sports, and the news. Don’t pass up this valuable opportunity.