Welcome back.
Billing clients is tricky – it’s how we actually get paid the money we’re owed, but it’s also a bit of a “red zone”, because it can be where issues with the clients flare up. today’s lesson is up in the podcast feed and it’s all about keeping clients happy and making sure that when they get the bill, they aren’t primed to fight with you or file a grievance.
You’re likely doing lots of things for your client that you’re not billing for. Make sure the clients know about it so you’re getting the brownie points, and the more communication you’re having with your client, the less likely they are to be surprised or agitated when you eventually get around to sending the bill (I have some thoughts on how frequently you should be billing as well)