Welcome back. Today, we’re covering a few common training issues that you’re likely to come across as you work on building a system for training or training intake staff. The lesson is up in your podcast feed. It’s easy to allow your process to get in the way of the end goal of your intake system – getting someone to book a consult. I’ve seen intake people snatch defeat from the jaws of victory by sticking to rigidly to a script, or taking the call in a direction it didn’t need to go.
