Query: What Are You Doing for Client Feedback?

Do you have a systematic process for obtaining client feedback after you finish the work? Are you doing surveys? If not, is there a reason for not doing them? If so, who conducts the surveys? Are you doing them via phone? E-mail? Other? Who sees the data? What do you do with it? What else is going on within your client feedback process?

Please share your thoughts, ideas, processes, and insights.

Thanks.

Lee

Written by

Lee Rosen

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