Entropy is the enemy of your systems. Things change – that’s the nature of life. It’s easy for our systems become useless when they don’t reflect the current status of your software, your practice, the courthouse, etc.
I have a few stories about times that systems in my law firm fell apart, and what you can do to avoid that happening. You need to have a system for keeping your processes up to date, and you need to focus on building a culture around making sure they stay current.